Privacy Policy

Your privacy is important to us. This policy outlines how we, Aesthetically U Matter, manage the personal information we collect from you, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. The Types of Information We Collect

When you book a service or contact us, we may collect the following personal information:

  • • Your name, phone number, and email address.
  • • Your physical address for billing or record-keeping purposes.
  • • Details of the services you have booked or inquired about.
  • • **Sensitive Information:** We may also collect health information related to your skin concerns, allergies, or medical history to ensure your safety and provide the most effective treatment. We will only collect this information with your explicit consent.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • • Make a booking through our website or a booking platform.
  • • Contact us via phone, email, or social media.
  • • Complete a client intake form or consultation document in person.

3. Why We Collect Your Information

We collect, hold, use, and disclose your personal information to:

  • • Provide our services and products to you.
  • • Process your bookings and payments.
  • • Communicate with you about your appointments, special offers, and promotions.
  • • Maintain client records and history for future reference.
  • • Meet our legal and safety obligations as a professional service provider.

4. Disclosure of Your Information

We will not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our business, such as our booking software provider or payment gateway. These third parties are bound by strict confidentiality and privacy obligations.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. Your data is stored securely in a manner that protects it from unauthorized access. When personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.

6. Access to Your Information

You have a right to request a copy of the personal information we hold about you. If you believe any of the information is inaccurate, out of date, incomplete, or misleading, you can ask us to correct it. We will respond to your request within a reasonable time.

7. Making a Complaint

If you believe there has been a breach of the Australian Privacy Principles or a question about your privacy, please contact us using the details below. We will investigate any complaint and respond to you as soon as possible.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.

This policy may be updated from time to time. The latest version will always be available on our website.