Cancellation & Refund Policy
This policy explains how Aesthetically U Matter manages appointment cancellations and refunds in accordance with the Australian Consumer Law as applied in Victoria.
1. Standard Cancellation
We require at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice will incur a $50 cancellation fee. This fee reflects a genuine estimate of our costs for staff time and the loss of your reserved appointment slot.
2. Deposits & Prepaid Treatments
- • Deposits or prepaid amounts are fully refundable or may be credited if cancellation occurs with at least 24 hours’ notice.
- • For cancellations with less than 24 hours’ notice, the $50 fee will be deducted and any remaining balance will be refunded or credited.
3. No-Show Policy
Failure to attend an appointment without notice may result in the full service fee being charged.
4. Exceptional Circumstances
We understand that emergencies happen. If you cannot attend due to serious illness, accident, or other unforeseen events, please contact us as soon as possible. At our discretion—and in line with the Australian Consumer Law—we may waive or reduce the cancellation fee.
5. Clinic Cancellations
If Aesthetically U Matter needs to cancel or reschedule your appointment, we will provide as much notice as possible and offer an alternative time or a full refund of any prepayment.
6. Your Rights
This policy complies with the Australian Consumer Law (Competition and Consumer Act 2010) as applied in Victoria. Nothing in this policy limits your statutory rights to services delivered with due care and skill.
7. How to Cancel
To cancel or reschedule, please contact us by phone, email, or through our online booking portal. We will confirm all cancellations and any applicable refund or credit within a reasonable timeframe.
This policy may be updated from time to time. The latest version will always be available on our website.
